| 2. APPOINTMENT CARD
An ASM appointment card will be issued either prior to or
on the first lesson, all clients are advised to keep the card
with them during lessons to enable an accurate record of training
and to aid in future booking of lessons at the end of a lesson.
3. CLIENT WELL BEING In the interest of comfort and safety,
clients are advised to wear suitable footwear and comfortable
clothing which does not restrict any movement, please ask
your instructor for any advise you may require.
4. TUITION FEES Payment for pay as you go lessons should be
made by cash or cheque to the instructor, multiple lessons
should be made at the office. A driving lesson is defined
as lasting 60 minutes. All accounts must be cleared before
proceeding on an official driving test.
5. POSTPONEMENT OF A LESSON BY A DRIVING SCHOOL
a. If by reason of a vehicle failure or emergency a lesson
has been postponed at short notice, an alternative appointment
shall be made with mutual consent. Should postponement be
a driving test, the school shall be responsible to the pupil
for the fee of the next test if it cannot be cancelled within
the required time (see paragraph 7), regardless of the client's
continuation of lessons with the school. Clients should appreciate
that it may not always be possible to notify cancellation
if a breakdown occurs on the way to a lesson.
b. Driving tests take priority over lessons, therefore, a
lesson already booked may sometimes have to be cancelled or
postponed if the school receives short notice of a driving
test.
c. Except provided for in a) above, the school will where
possible give notice of rearrangement or postponement of a
lesson within the same time limit as the school imposes upon
a pupil postponing or cancelling a lesson.d. If circumstances
arise that a change of instructor becomes necessary, the pupil
shall have the right todecline and also the right to discontinue
lessons with the school.
6. POSTPONEMENTS OR CANCELLATION OF LESSONS BY CLIENTS
a. At least 48 hours notice of postponement or cancellation
of a lesson is required please note that Saturdays, Sundays
and Public Holidays are not counted as working days. Late
cancellations will be charged for as specified in the fees
section, cancellation of block bookings will be subject to
an administration fee.
b. Such notice to the school (in writing, by telephone or
by fax) shall be deemed to have been served on the day that
the communication is received at the schools premises, where
it will be timed and recorded.
7 POSTPONEMENTS OR CANCELLATION OF A TEST
a. The attention of clients is drawn to the fact that a statutory
period of notice is required under government regulations
for the cancellation or postponement of a test.
b. If possible the pupil will be advised in good time of the
advisability of cancelling a test. The school/ instructor
cannot be responsible for the loss of the test fee if the
pupil fails to immediately notify the test booking office.
The address and telephone number is given on the test appointment
document.
c. The instructor cannot be held responsible for any postponement
or cancellation of a test by the testing authority - at whatever
notice.
8. SCHOOL/INSTRUCTOR GUARANTEE
a. The school/Instructor guarantees that only
legally authorised instructors will give tuition.
b. Instructors official authorising documents will be displayed
on the windscreen of the car and may be inspected freely at
any time.
c. Clients may be accompanied on their lesson by a supervising
examiner, whose job is to ensure that the tuition given meets
the required standard. This is a legal requirement and is
in the public interest.
d. If an authorised trainee instructor is used, a pupil may
expect a senior supervising instructor present during some
of the lessons.
9. THE DRIVING TESTa. Your instructor will advise the appropriate
time to make an application for a driving test. The advice
will be based on the client's progress to date. It does NOT
imply that the necessary standard has been reached or that
it will for certain be reached by the appointed test date.
The school/instructor will not hesitate to advise, where necessary,
the postponement of the test. This condition is intended to
save the pupil expense, unnecessary failure and the consequent
delay in waiting for another test and obtaining a full licence.
b. The school/instructor reserves the right to withhold the
use of the school car for the test or lesson, if in the opinion
of the instructor the client is:
Not at driving test standardMedically unfit (including eyesight)Under
the influence of drugs or alcoholIs not properly licensed
to driveConsistently fails to keep, or is late for appointments
Falls into arrears over paymentIf for any other reason, the
instructor considers the client will be unsafe to handle a
motor vehicle.
c. Clients may be accompanied on the test by a supervising
examiner, whose job is to ensure that official standards of
testing are observed by examiners. This is a legal requirement
and is in the public interest.
d. You are reminded that when you go to take your driving
test you must take the required documents. Failure to comply
with this regulation will mean the examiner will have to cancel
your test; you will forfeit your test fee and have to apply
for a new test date.
e. In the event of the test appointment being sent to the
client, they are required to notify the school/ instructor
as soon as possible, of the date and time of the test and
show the document to their instructor on their next lesson.
The school/instructor cannot accept any responsibility for
booking an incorrect time or date of a test unless the appointment
document is produced. If the appointment is sent to the school/instructor,
then an undertaking is given to show the client the document
on the next lesson or notify them as soon as possible. The
document will be handed to the client on request.
10. INSURANCE
a. School cars are fully insured for tuition and driving tests.
The insurance certificate is available for inspection.
b. No liability of any kind can be accepted by the school/instructor
for the loss of, or damage to any property belonging to, or
in the possession of the client.
11. LEGAL LIABILITYa. Clients should be aware that their instructors
primary objective is to promote road safety and in doing so
he/she will have to issue instructions which the clients must
be prepared to carry out without undue argument.
b. The instructor will make every effort to train you to the
highest standard but can in no way be held liable for any
errors you commit whilst driving and unaccompanied by your
instructor either before or after a test pass.
12. COMPLAINTS
a. If you are unhappy with any aspect of your tuition you
should notify your instructor without delay and no later than
seven days from the date on which the cause of complaint arose.
Every effort will be made by the school/instructor to satisfactorily
deal with the complaint; these terms of business and the code
of practice for approved driving instructors form the basis
for negotiations. b. Should any dispute be unresolved mutually
then the client has the right to refer the matter to: DSA.
http://www.dsa.gov.uk/
13. PROMOTIONAL OFFERS
Conditions apply*
a. Current promotional offers cannot be taken in conjunction
with any other a.s.m. offer.
b. New Driver Introductory offer can only be taken by students
with NO previous driving experience.
By booking lessons with ASM you are agreeing to these terms.
|
